Returns and exchanges
Request a change-of-mind return within 14 calendar days of delivery, then send the goods within 14 calendar days of notifying us. Our voluntary return option applies to unused, uninstalled, complete goods in their original condition and packaging. Exchanges are subject to availability and agreement.
The customer pays change-of-mind return shipping. No restocking fee applies. Refunds and original delivery charges are handled under our Refund & Return Policy and applicable law.
Faulty, damaged or incorrect goods
Email contact-us@klifex.net with your order details and a description of the problem. These claims are separate from change-of-mind returns. Where we are responsible, we bear the required remedy and return costs. Installation alone does not remove mandatory defect rights.
Your legal rights
Applicable statutory rights take precedence, including EU/EEA and UK withdrawal rights and legal guarantees. Necessary inspection does not remove a statutory withdrawal right; deductions for excessive handling must reflect an actual, evidenced loss of value.
Contact us for the correct return address before shipping. Our legal address is not a return address.
Read the full Refund & Return Policy