Last updated: November 3, 2026.
IMPORTANT: IMPORT TAXES AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY
For international shipments, the customer is responsible for paying all applicable import VAT, customs duties, other import taxes, and postal or courier handling, brokerage and clearance fees required by the destination country.
These charges are not included in the product price or shipping fee unless expressly identified as collected at checkout. Paying for shipping does not pay your import taxes or duties.
Your postal operator, courier or customs authority may request payment during customs clearance or before or upon delivery. You must pay these charges separately when requested; Klifex LLC does not cover or reimburse destination import charges paid separately to the authorities or carrier. Charges already collected at checkout must not be paid a second time.
This includes orders shipped from Ukraine to the United States. Goods shipped from our Miami warehouse to a US address are domestic shipments and do not require the customer to pay import duties upon delivery.
Check your destination country’s import requirements and allow for any additional costs before ordering. A low order value does not guarantee exemption from import charges.
Seller and scope
Klifex LLC, trading as KLIFEX, sells goods through klifex.net. Legal address: 42 Reads Way STE 42V, New Castle, DE 19720, USA. Email: contact-us@klifex.net. This legal address is not a return address.
Dispatch warehouse
For delivery within the United States, selected goods ship from our Miami warehouse when the chosen variant and quantity are available there. If sufficient US stock is unavailable, the order ships from Ukraine. Contact us before ordering if you need confirmation of the dispatch warehouse or fulfilment of a multi-item order.
Orders to destinations outside the United States currently ship from Ukraine, even when the product is also stocked in Miami. International dispatch from Miami is not an available option unless it is expressly offered for your order.
Processing and dispatch
Orders usually ship within 24 hours after payment confirmation. This is the normal processing aim, not a guaranteed dispatch deadline. Allow 1–2 business days for processing; weekends, public holidays, payment verification, stock clarification and peak periods can require additional time. We will inform you if we cannot meet a dispatch commitment for your order and provide the options required by applicable law, including cancellation and refund where applicable.
Processing time is separate from transit time. Estimates below start after dispatch.
Delivery within the USA from Miami
- USPS Ground Advantage: typically 2–5 business days after dispatch.
- FedEx: timing depends on the service and destination offered for the order.
These domestic estimates apply only to goods actually dispatched from our US warehouse to a US address. Alaska, Hawaii and US territories may have different service availability and transit times. Domestic US shipments do not require the customer to complete international import clearance or pay import duties upon delivery; applicable sales tax is separate.
Delivery from Ukraine
- Standard delivery to the USA and Europe: usually 10–14 calendar days after dispatch.
- Standard delivery to other destinations: usually 10–28 calendar days after dispatch.
- Standard international services may use Ukrposhta and destination postal partners. Express services such as Nova Post apply only when actually offered for your destination at checkout; the order-specific service estimate applies.
Customs checks, carrier disruptions, holidays and local conditions can extend transit. Estimates are not guaranteed arrival dates and do not waive mandatory rights concerning delayed or undelivered goods.
Shipping prices and import charges
Available services, destination restrictions and transport charges are displayed at checkout before payment. A worldwide shipping promotion applies only subject to the destinations, order conditions and price actually shown for the order; it does not guarantee a particular service or exempt the parcel from import charges.
For international shipments, applicable import VAT, duties, GST and postal or courier clearance or brokerage fees may be payable separately. A low goods value does not guarantee exemption. Unless a charge is expressly identified as collected at checkout, it is not included in the goods price or shipping fee and is payable by the customer as required by the destination's rules. Charges collected at checkout must not be paid a second time; contact us and the carrier if you receive a duplicate request.
Do not assume that a US customer always receives domestic shipping: Ukraine-to-USA shipments are international. A US seller address or payment to Klifex LLC does not change the dispatch origin. Customs treatment depends on the shipment, origin, classification and rules in force at import, not merely on the country of the warehouse.
Tracking, delays and delivery problems
We send tracking information after dispatch. Updates can take time to appear or to transfer between postal operators. Follow the carrier named in your shipping confirmation and monitor requests for customs information or payment.
Contact contact-us@klifex.net with your order number if tracking stalls, the parcel appears lost, or goods arrive damaged or incorrect. Photographs of the goods, packaging and label help investigation; failure to photograph the parcel immediately does not automatically extinguish a claim. We investigate with the carrier and provide the remedy required by the contract and applicable law. We do not automatically transfer the loss of an undelivered consumer order to the customer.
Contact us before refusing a parcel. Non-collection, unpaid charges or incorrect delivery information can lead to return or other customs action. Any lawful cost deduction is assessed individually, explained and supported; it is not automatic forfeiture of the full purchase price.
Returns, cancellations, withdrawal and faulty-goods claims are governed by our Refund & Return Policy. Payment information is in our Payments Policy.